Returns & Exchanges
At Bunnies By The Bay, we want every bunny to be happy with their new friends and outfits. If you are not completely satisfied, you may return or exchange your items within 30 days of purchase.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Package Your Items
Carefully place the items in their original packaging, ensuring all tags are attached and the product is in its original, unwashed condition.
Label and Ship
Print the prepaid shipping label provided through our portal, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our workshop receives and inspects your return, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing